Privacy Policy
Updated: July 2026
This Privacy Policy explains how Languagility Ltd, trading as Living Lingo (“we”, “us”, or “our”), collects and uses personal information from users of our website, livinglingo.co.uk.
Languagility Ltd is the data controller responsible for your personal data under UK GDPR.
Who We Are
Languagility Ltd (trading as Living Lingo)
Company number: 15605072
Registered office: c/o Sandison Easson & Co, Rex Buildings, Alderley Road, Wilmslow, SK9 1HY
Email: liz@livinglingo.co.uk
Phone: 07584 579 333
What We Collect
When you fill in the contact form on our website, we collect your name, email address, phone number, and anything else you choose to include in your message.
We also collect limited technical information (such as IP address and pages viewed) through Google Analytics, but only if you accept analytics cookies.
How We Use It and Why
We use your information to:
Respond to your enquiry and arrange sessions if you go on to book with us. Our lawful basis is legitimate interests, or performance of a contract if you become a client.
Understand how the website is used so we can improve it. Our lawful basis is your consent, given through the cookie banner.
We do not send marketing emails without your explicit consent, and we do not sell or rent your data to anyone.
How Long We Keep It
We keep enquiries for as long as needed to respond to you, and delete them if the enquiry doesn’t lead anywhere. Records of clients who book with us are kept for six years, in line with HMRC requirements for business records.
Who Handles Your Data
We use trusted third-party services to run the website and our business, including our website host, our email delivery service, and Google Analytics. These providers process data on our behalf under written agreements. Some, such as Google, may process data outside the UK under safeguards required by UK GDPR.
Cookies
Our website uses essential cookies to make the site work, and analytics cookies (Google Analytics) which are only set if you agree via our cookie banner. You can change your choice at any time.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct or delete it
- Restrict or object to how we use it
- Withdraw consent where we rely on it
- Lodge a complaint with the Information
- Commissioner’s Office at ico.org.uk or 0303 123 1113
To exercise any of these rights, email us at liz@livinglingo.co.uk. We’ll respond within one month.
Security
We use appropriate measures to protect your data, including secure hosting, HTTPS, and access controls on our systems.
Children
Our services are aimed at adults. We do not knowingly collect personal data from children under 18.
Changes to This Policy
We may update this policy from time to time. The “Last Updated” date below will always show when it was last revised.
Contact
Languagility Ltd (trading as Living Lingo)
c/o Sandison Easson & Co
Rex Buildings, Alderley Road
Wilmslow, SK9 1HY
Email: liz@livinglingo.co.uk
Phone: 07584 579 333
Last Updated: July 2026